[Pantyliners Organics] Shipping and Returns

Shipping Fees
Nationwide flat rate of 680 yen, Okinawa Prefecture 1200 yen
*Free shipping on purchases of 11,000 yen or more (including Okinawa Prefecture)

Shipping Carrier
We will deliver your order via Sagawa Express. For some parts of Okinawa and remote islands, we will use Yu-Pack. Please note that you cannot specify the shipping carrier.

Shipping
Orders will be shipped within approximately 3 business days after the completion of the payment process. Business days are weekdays, excluding Saturdays, Sundays, and public holidays. However, delivery may not be possible as specified due to New Year holidays, Golden Week, summer holidays, irregular closures, as well as delivery areas or natural disasters.

*Gift cards are issued immediately after completing the purchase procedure.

Specifying Delivery Time Slots
Time and date cannot be specified at the time of order. If you wish to specify a date and time, please contact the shipping carrier yourself. Please note that delivery may not be possible as specified due to delivery periods (Golden Week, New Year holidays), weather conditions, or other circumstances. 
Returns
Returns and exchanges of products are only accepted for unused and unworn items for hygiene management reasons. Please contact us by email or phone within 7 days of product arrival. We do not accept returns/exchanges without prior contact, nor do we accept returns due to customer convenience. For exchanges due to customer convenience, the customer will be responsible for the shipping fees.
 
If you wish to return or exchange a product, please read the following carefully before submitting your request.
・Exchanges due to customer convenience are limited to one time.
・Exchanges are limited to products of the same price as the purchased item.
・Products with dirt or damage from use or trying on, or products that have been washed or processed, cannot be accepted.
・Products, packaging, instruction manuals, etc. that have been damaged, soiled, lost, or discarded cannot be accepted.
・Outlet products and sale items cannot be returned or exchanged.
・Other products for which a statement indicating that returns or exchanges are not accepted is written on each product's page cannot be accepted.
・In case of damage or soiling during shipping, please receive compensation from the shipping company.
　(Compensation is not available for standard mail or Kuroneko Mail Service, etc.)
・The exchanged product may not be available. In such cases, we will refund the product price.
*While we strive to reproduce product photos as faithfully as possible to the actual product, there may be differences in color perception depending on your monitor and computer environment. Please be aware of this beforehand.

[Shipping fees for returns]
 For exchanges due to customer convenience: The customer is responsible for the shipping fees. (Please send it by prepaid shipping.)
 In case of incorrect delivery or defective product: We will bear the shipping fees. (Please send it by cash on delivery.)

[Refunds]
In cases of customer convenience: The amount after deducting the shipping fee at the time of shipment (including handling fees for cash on delivery) from the product price will be transferred to the customer's account. Please be aware of this beforehand.
In cases of incorrect delivery or defective product: The product price and the shipping fees/payment processing fees you bore at the time of shipment will be transferred to the customer's account.